Comprehensive Cardiology Practice Staff Training Manual

Section 1: Clinical Operations

1.1 Patient Intake Procedures

• Vital signs measurement protocols
• EKG administration guidelines
• Patient history documentation requirements
• Cardiac-specific screening questionnaires

1.2 Emergency Protocols

• Code blue procedures
• Crash cart maintenance
• Emergency medication administration
• Rapid response team activation

Section 2: Equipment Management

2.1 Diagnostic Equipment

• ECG/EKG machine operation
• Holter monitor setup
• Stress test equipment maintenance
• Echo machine protocols

2.2 Documentation Requirements

• Equipment logs
• Calibration schedules
• Maintenance records
• Quality control procedures

Section 3: Administrative Procedures

3.1 Scheduling Protocols

• Appointment types and duration
• Emergency slot management
• Pre-procedure preparation instructions
• Insurance verification procedures

3.2 Compliance & Documentation

• HIPAA requirements
• Medicare documentation guidelines
• Prior authorization protocols
• Medical record management

Section 4: Patient Education

4.1 Educational Materials

• Cardiac medication guides
• Lifestyle modification resources
• Diet and exercise recommendations
• Follow-up care instructions

Section 5: Quality Assurance

5.1 Performance Metrics

• Patient satisfaction surveys
• Wait time monitoring
• Clinical outcomes tracking
• Staff competency assessments

Appendices

• Emergency contact list
• Equipment vendor information
• Common cardiac medications reference
• Procedure preparation checklists