Comprehensive Chiropractic Staff Training Manual

Section 1: Practice Overview

1.1 Mission and Values

• Practice mission statement
• Core values and philosophy
• Patient-centered care approach

1.2 Organizational Structure

• Staff roles and responsibilities
• Reporting structure
• Communication protocols

Section 2: Clinical Operations

2.1 Patient Flow Management

• Scheduling protocols
• Check-in procedures
• Treatment room preparation
• Patient discharge process

2.2 Documentation Requirements

• EHR system usage
• SOAP note documentation
• Insurance verification
• HIPAA compliance procedures

Section 3: Front Desk Operations

3.1 Administrative Procedures

• Phone etiquette
• Appointment scheduling
• Payment processing
• Insurance verification

3.2 Patient Relations

• New patient intake
• Patient education materials
• Complaint handling
• Follow-up procedures

Section 4: Clinical Support

4.1 Treatment Room Protocols

• Room setup and sanitization
• Equipment maintenance
• Supply inventory management
• Emergency procedures

4.2 Patient Care Support

• Proper patient positioning
• Basic terminology
• Common treatment modalities
• Safety protocols

Section 5: Compliance and Safety

5.1 HIPAA Requirements

• Patient privacy procedures
• Record keeping
• Information security
• Breach protocols

5.2 OSHA Guidelines

• Safety procedures
• Infection control
• Hazard communication
• Emergency protocols

Section 6: Professional Development

6.1 Continuing Education

• Required certifications
• Training opportunities
• Skill development
• Performance reviews

6.2 Quality Improvement

• Patient satisfaction surveys
• Staff feedback systems
• Process improvement initiatives
• Team building activities

Appendices

• Forms and templates
• Emergency contact information
• Equipment manuals
• Policy references