Comprehensive Dental Practice Staff Training Manual

Section 1: Practice Overview

1.1 Mission and Values

• Practice mission statement
• Core values and philosophy
• Quality of care standards

1.2 Organizational Structure

• Staff roles and responsibilities
• Reporting relationships
• Communication protocols

Section 2: Clinical Protocols

2.1 Infection Control

• PPE requirements
• Sterilization procedures
• Surface disinfection protocols
• Instrument processing

2.2 Patient Care Standards

• Initial patient assessment
• Treatment planning
• Documentation requirements
• Emergency protocols

Section 3: Administrative Procedures

3.1 Front Office Operations

• Appointment scheduling
• Insurance verification
• Patient registration
• Financial policies

3.2 Records Management

• Patient chart organization
• Electronic health records
• HIPAA compliance
• Document retention

Section 4: Safety and Compliance

4.1 OSHA Requirements

• Safety protocols
• Hazard communication
• Emergency procedures
• Incident reporting

4.2 Regulatory Compliance

• State dental board regulations
• License maintenance
• Continuing education

Section 5: Quality Assurance

5.1 Performance Metrics

• Quality indicators
• Patient satisfaction
• Treatment outcomes
• Staff evaluations

5.2 Continuous Improvement

• Quality review process
• Staff feedback systems
• Implementation of changes

Appendices

• Forms and checklists
• Emergency contact information
• Equipment maintenance schedules
• Training verification records