Comprehensive Neurology Practice Staff Training Manual

Section 1: Clinical Operations

1.1 Patient Intake Procedures

• Initial neurological assessment protocols
• Vital signs documentation requirements
• Neurological screening tools and scales
• EMR documentation standards

1.2 Clinical Equipment Management

• Neurological examination tools maintenance
• EEG equipment protocols
• EMG/NCV equipment handling
• Emergency equipment checks

Section 2: Administrative Procedures

2.1 Scheduling and Registration

• Appointment types and duration guidelines
• Insurance verification protocols
• Prior authorization procedures
• Emergency scheduling protocols

2.2 Documentation Requirements

• Medical records management
• HIPAA compliance procedures
• Release of information protocols
• Coding and billing requirements

Section 3: Patient Care Protocols

3.1 Emergency Response

• Seizure management protocols
• Stroke symptoms recognition
• Emergency contact procedures
• Rapid response activation

3.2 Special Patient Populations

• Dementia patient care guidelines
• Movement disorder accommodations
• MS patient support protocols
• Pediatric neurology considerations

Section 4: Quality Assurance

4.1 Performance Metrics

• Patient satisfaction monitoring
• Wait time management
• Clinical outcomes tracking
• Quality improvement initiatives

4.2 Compliance and Safety

• Infection control protocols
• Medication safety procedures
• Incident reporting guidelines
• Annual certification requirements