Comprehensive Neurosurgical Practice Staff Training Manual

Section 1: Introduction and Core Principles

1.1 Mission and Values

• Practice mission statement
• Core values and ethics
• Patient-centered care philosophy

1.2 Regulatory Compliance

• HIPAA requirements
• Joint Commission standards
• State-specific regulations

Section 2: Clinical Operations

2.1 Patient Care Protocols

• Pre-operative preparation
• Post-operative care standards
• Emergency response procedures

2.2 Medical Documentation

• EMR protocols
• Operative notes requirements
• Imaging documentation standards

Section 3: Administrative Procedures

3.1 Front Office Operations

• Patient scheduling
• Insurance verification
• Prior authorization processes

3.2 Back Office Management

• Inventory control
• Equipment maintenance
• Supply chain management

Section 4: Safety and Infection Control

4.1 Standard Precautions

• PPE protocols
• Sterile technique
• Sharps handling

4.2 Emergency Protocols

• Code response
• Disaster preparedness
• Emergency equipment locations

Section 5: Quality Assurance

5.1 Performance Metrics

• Patient satisfaction monitoring
• Clinical outcomes tracking
• Quality improvement initiatives

Section 6: Staff Development

6.1 Continuing Education

• Required certifications
• Training schedule
• Competency assessments

Appendices

• Forms and templates
• Contact lists
• Equipment manuals
• Emergency procedures quick reference