Comprehensive Orthodontic Practice Staff Training Manual

Section 1: Introduction

• Practice Mission and Values
• Organizational Structure
• HIPAA Compliance Overview

Section 2: Clinical Protocols

2.1 Sterilization and Infection Control

• Instrument Sterilization Procedures
• PPE Requirements
• Surface Disinfection Protocols

2.2 Clinical Procedures

• Bracket Placement Assistance
• Wire Changes Protocol
• Emergency Procedures
• Radiographic Techniques

Section 3: Patient Management

3.1 New Patient Protocol

• Initial Consultation Process
• Records Taking
• Treatment Plan Presentation

3.2 Ongoing Care

• Appointment Scheduling Guidelines
• Patient Education Materials
• Retention Protocol

Section 4: Administrative Procedures

4.1 Front Office Operations

• Insurance Verification
• Payment Processing
• Treatment Financing Options

4.2 Records Management

• Digital Imaging Protocols
• Chart Documentation Requirements
• Record Retention Policies

Section 5: Emergency Management

• After-Hours Protocol
• Common Emergency Situations
• Emergency Contact Information

Section 6: Quality Assurance

• Performance Metrics
• Patient Satisfaction Surveys
• Continuous Improvement Protocols

Section 7: Safety Protocols

• Fire Safety
• Medical Emergencies
• Workplace Safety Guidelines

Appendices

• Forms and Templates
• Equipment Maintenance Schedules
• Contact Lists
• Reference Materials