Comprehensive Plastic Surgery Patient Flow Protocol

1. Pre-Arrival Process

Initial Contact

• Schedule consultation appointment
• Send digital intake forms
• Provide pre-visit instructions
• Request relevant medical records

Documentation Requirements

• Complete medical history
• Current medications list
• Previous surgical history
• Medical photographs (if applicable)
• Insurance verification (if applicable)

2. Check-In Protocol

Reception Area

• Verify patient identity
• Collect remaining paperwork
• Update insurance information
• Collect copayment/deposit
• Estimated wait time communication

Initial Assessment

• Vital signs measurement
• Height and weight recording
• Basic health screening
• Photography consent forms

3. Clinical Evaluation

Medical Assistant Tasks

• Review reason for visit
• Document current medications
• Take clinical photographs
• Prepare examination room

Surgeon Consultation

• Physical examination
• Treatment planning
• Risk assessment
• Patient education

4. Treatment Planning

Financial Consultation

• Cost estimate review
• Payment options discussion
• Insurance authorization (if applicable)
• Scheduling surgery date

Pre-operative Planning

• Medical clearance requirements
• Pre-operative instructions
• Post-operative care planning
• Medication adjustments

5. Check-Out Process

Documentation

• Schedule follow-up appointments
• Provide written instructions
• Document treatment plan
• Process surgical booking

Patient Resources

• Educational materials
• Emergency contact information
• Post-care instructions
• Prescription processing

6. Quality Assurance

Follow-up Protocol

• 24-hour post-consultation call
• Patient satisfaction survey
• Documentation review
• Care coordination

Compliance Measures

• HIPAA documentation
• Informed consent verification
• Medical record completion
• Insurance requirements