Comprehensive Plastic Surgery Practice Staff Training Manual

Section 1: Practice Overview

1.1 Mission and Values

• Practice mission statement
• Core values and ethics
• Quality standards

1.2 Organizational Structure

• Reporting hierarchy
• Key personnel and roles
• Communication channels

Section 2: Clinical Protocols

2.1 Patient Care Standards

• Initial consultation procedures
• Pre-operative preparation
• Post-operative care protocols
• Emergency response procedures

2.2 Documentation Requirements

• EMR documentation standards
• Photography protocols
• Consent forms management
• HIPAA compliance

Section 3: Administrative Procedures

3.1 Front Office Operations

• Patient scheduling
• Insurance verification
• Financial counseling
• Payment collection

3.2 Patient Communication

• Telephone etiquette
• Email communication guidelines
• Social media policies
• Marketing compliance

Section 4: Safety and Compliance

4.1 Infection Control

• Hand hygiene
• Sterilization procedures
• Waste management
• PPE protocols

4.2 Emergency Procedures

• Medical emergency response
• Fire safety
• Disaster preparedness
• Incident reporting

Section 5: Quality Assurance

5.1 Performance Metrics

• Patient satisfaction surveys
• Quality indicators
• Staff evaluations
• Continuous improvement protocols

Section 6: Training and Development

6.1 Required Certifications

• BLS/ACLS requirements
• HIPAA training
• Safety certifications
• Continuing education

Section 7: Appendices

• Forms and templates
• Checklists
• Contact lists
• Reference materials