1. Introduction
1.1 Purpose
This manual provides comprehensive guidance for all staff members working in psychiatric practice settings, ensuring consistent, high-quality patient care and efficient practice operations.
1.2 Scope
Applies to all clinical and administrative staff members.
2. Administrative Procedures
2.1 Patient Registration
- Verify insurance and benefits
- Complete intake forms
- Obtain consent forms
- Document emergency contacts
2.2 Scheduling
- Appointment types and duration
- Emergency scheduling protocols
- Cancellation policies
3. Clinical Protocols
3.1 Patient Assessment
- Initial evaluation procedures
- Risk assessment protocols
- Documentation requirements
3.2 Crisis Management
- Emergency response procedures
- Suicide risk protocols
- Involuntary commitment procedures
4. Documentation Standards
4.1 Medical Records
- EMR documentation requirements
- Progress note templates
- Treatment plan documentation
4.2 Regulatory Compliance
- HIPAA requirements
- State-specific regulations
- Medicare/Medicaid documentation
5. Medication Management
5.1 Prescription Protocols
- Electronic prescribing procedures
- Controlled substance protocols
- Medication monitoring requirements
6. Safety Protocols
6.1 Office Safety
- De-escalation techniques
- Emergency evacuation procedures
- Panic button locations and usage
7. Quality Assurance
7.1 Performance Metrics
- Patient satisfaction surveys
- Documentation audits
- Outcome measurements
8. Training Requirements
8.1 Mandatory Training
- Annual HIPAA training
- Safety protocols
- Cultural competency
- Crisis intervention