Comprehensive Urgent Care Quality Assurance Plan Template

1. Purpose and Scope

• Ensure consistent, high-quality patient care
• Maintain regulatory compliance
• Facilitate continuous improvement
• Define quality metrics and benchmarks

2. Quality Committee Structure

2.1 Committee Composition

• Medical Director (Chair)
• Clinical Operations Manager
• Lead Physician
• Nurse Manager
• Quality Coordinator

2.2 Meeting Schedule

• Monthly quality committee meetings
• Quarterly comprehensive reviews
• Annual program evaluation

3. Clinical Quality Metrics

3.1 Patient Care Indicators

• Door-to-provider times
• Length of stay
• Return visit rates (72-hour)
• Patient satisfaction scores
• Clinical documentation compliance

3.2 Safety Metrics

• Incident reports
• Medication errors
• Patient falls
• Healthcare-associated infections
• Near-miss events

4. Quality Monitoring Procedures

4.1 Chart Reviews

• Random selection of 5% monthly charts
• Focused reviews for high-risk cases
• Peer review process

4.2 Performance Assessment

• Provider scorecards
• Patient feedback analysis
• Staff competency evaluations

5. Improvement Initiatives

• PDSA cycle implementation
• Root cause analysis
• Action plan development
• Staff education programs

6. Reporting Requirements

6.1 Internal Reports

• Monthly quality dashboards
• Quarterly trend analyses
• Annual quality report

6.2 External Reports

• Regulatory compliance documentation
• Accreditation submissions
• Public health reporting

7. Documentation and Record Keeping

• Quality meeting minutes
• Improvement project tracking
• Audit results documentation
• Training records

8. Plan Review and Updates

• Annual plan evaluation
• Quarterly metric review
• Policy updates as needed