Dermatology Practice Patient Flow Protocol

1. Pre-Visit Protocol

Registration & Documentation

• Pre-visit paperwork sent electronically 48 hours before appointment
• Insurance verification completed 24 hours prior
• Medical history review by clinical staff
• Appointment reminders sent (24h and 2h before)

Room Preparation

• Equipment sterilization checklist completed
• Procedure rooms stocked with supplies
• Photography room prepared (if applicable)
• Biopsies/surgical supplies readily available

2. Patient Arrival Process

Check-in (Target: 10 minutes)

1. Patient arrival documented in EHR
2. Insurance/payment verification
3. Consent forms review
4. Patient given estimated wait time

Initial Assessment (Target: 15 minutes)

1. Vital signs recorded
2. Chief complaint documented
3. Clinical photos taken if needed
4. Patient changed into gown if required

3. Clinical Workflow

Provider Examination (Target: 20-30 minutes)

• Review of symptoms and history
• Physical examination
• Discussion of findings
• Treatment plan development

Procedure Protocol (if applicable)

1. Consent review and signature
2. Room setup and verification
3. Procedure execution
4. Post-procedure instructions

4. Check-out Process

Documentation & Planning

1. Treatment plan documentation
2. Prescription transmission
3. Follow-up scheduling
4. Patient education materials provided

Financial Processing

• Copay collection
• Procedure coding verification
• Insurance claim submission

5. Quality Metrics

Time Targets

• Total visit time: 45-60 minutes
• Wait time maximum: 15 minutes
• Provider face time: 15-20 minutes

Monitoring Parameters

• Patient satisfaction scores
• Wait time tracking
• Room turnover efficiency
• Schedule adherence rates