Gastroenterology Practice Appointment Scheduling Protocol

Appointment Types and Duration

New Patient Visits

• Initial consultation: 45-60 minutes
• Complex cases (IBD, chronic conditions): 60 minutes
• Urgent referrals: 30-45 minutes

Follow-up Appointments

• Routine follow-up: 15-20 minutes
• Post-procedure review: 15 minutes
• Chronic condition management: 30 minutes

Procedures

• Upper endoscopy (EGD): 30 minutes
• Colonoscopy: 45 minutes
• Combined EGD/Colonoscopy: 75 minutes
• Flexible sigmoidoscopy: 20 minutes

Scheduling Priority Guidelines

Urgent Cases (24-48 hours)

• Acute GI bleeding
• Severe abdominal pain
• Acute jaundice
• Severe dysphagia

Semi-Urgent (1-2 weeks)

• Abnormal imaging requiring follow-up
• Moderate persistent symptoms
• Post-hospital follow-up

Routine (2-4 weeks)

• Annual follow-ups
• Screening procedures
• Stable chronic conditions

Pre-appointment Requirements

Documentation Needed

• Complete referral form
• Recent lab results
• Relevant imaging reports
• Insurance verification
• Medical history questionnaire

Patient Instructions

• Fasting requirements
• Medication adjustments
• Procedure preparation instructions
• Required copayment information

Scheduling Process

1. Verify patient information
2. Confirm insurance coverage
3. Schedule according to priority level
4. Send appointment confirmation
5. Document special requirements
6. Arrange procedure preparation delivery if needed

Cancellation Policy

• 48-hour notice required
• Late cancellation fee: $50
• No-show fee: $75
• Three no-shows may result in dismissal

Special Considerations

• Block time for emergency procedures
• Maintain flexible slots for urgent cases
• Consider travel time for elderly/disabled patients
• Schedule complex procedures early in the day