General Surgery Practice Staff Training Manual

1. Administrative Procedures

1.1 Patient Scheduling

• Pre-operative consultation scheduling protocols
• Surgery scheduling guidelines
• Emergency case management
• Post-operative follow-up scheduling

1.2 Insurance and Authorization

• Pre-authorization requirements
• Insurance verification process
• Documentation requirements
• Coding and billing procedures

2. Clinical Operations

2.1 Patient Intake

• Initial assessment protocols
• Vital signs documentation
• Medical history collection
• Consent form management

2.2 Pre-operative Care

• Patient preparation checklist
• Required documentation
• NPO guidelines enforcement
• Pre-operative testing coordination

2.3 Post-operative Care

• Recovery room protocols
• Discharge instruction management
• Follow-up appointment scheduling
• Patient education materials

3. Safety and Infection Control

3.1 Standard Precautions

• PPE protocols
• Hand hygiene requirements
• Sterile field maintenance
• Sharps handling and disposal

3.2 Emergency Procedures

• Code response protocols
• Emergency equipment locations
• Evacuation procedures
• Emergency contact information

4. Equipment Management

4.1 Surgical Equipment

• Inventory management
• Sterilization protocols
• Maintenance schedules
• Equipment troubleshooting

5. Documentation and Compliance

5.1 Medical Records

• EMR documentation requirements
• Chart completion protocols
• HIPAA compliance
• Record retention policies

6. Staff Development

6.1 Training Requirements

• Annual certification requirements
• Continuing education programs
• Skills assessment protocols
• Performance evaluation criteria

7. Quality Assurance

7.1 Performance Metrics

• Patient satisfaction monitoring
• Clinical outcomes tracking
• Incident reporting procedures
• Quality improvement initiatives