Oral Surgery Appointment Scheduling Protocol

Initial Contact

Required Patient Information

• Full legal name and date of birth
• Insurance details and policy numbers
• Primary care dentist referral information
• Current medications and medical history
• Reason for surgical consultation

Appointment Types and Duration

Consultation Appointments

• New patient: 45 minutes
• Treatment planning: 30 minutes
• Post-operative follow-up: 15 minutes

Surgical Procedures

• Simple extraction: 30 minutes
• Complex extraction: 45 minutes
• Multiple extractions: 60-90 minutes
• Implant placement: 90 minutes
• Bone grafting: 60 minutes

Pre-appointment Requirements

Documentation Needed

1. Recent radiographs (< 6 months old)
2. Medical clearance (if applicable)
3. Signed referral forms
4. Insurance pre-authorization

Patient Instructions

• NPO status requirements
• Medication adjustments
• Transportation arrangements
• Financial arrangements

Emergency Scheduling

Priority Cases

• Acute infection/abscess
• Trauma
• Post-operative complications
• Severe pain

Buffer Time Allocation

• Reserve 2 emergency slots daily
• Morning: 10:30 AM
• Afternoon: 2:30 PM

Confirmation Protocol

Timeline

1. Initial scheduling confirmation
2. One week reminder
3. 48-hour confirmation
4. 24-hour final reminder

Method

• Primary: Text message
• Secondary: Phone call
• Tertiary: Email

Cancellation Policy

Notice Requirements

• 48-hour notice for routine procedures
• 72-hour notice for complex surgeries

Late Cancellation Fees

• Standard procedures: $75
• Complex procedures: $150
• Multiple offenses: Case review

Special Considerations

Medical Conditions

• Anticoagulation therapy
• Diabetes management
• Cardiovascular conditions
• Immunocompromised patients

Scheduling Modifications

• Early morning for diabetic patients
• Extended appointments for complex medical histories
• Multiple procedure coordination