Patient Information Section
- First Name: [Patient First Name]
- Last Initial: [Initial Only]
- Age Range: [20-30, 30-40, etc.]
- Visit Date: [Month, Year]
Core Testimonial Structure
Opening Statement
"I visited [Urgent Care Name] when [brief description of medical situation]..."
Key Experience Points
-
Initial Contact
- Wait time experience
- Front desk interaction
- Registration process
-
Clinical Care
- Provider interaction
- Treatment explanation
- Care quality
-
Facility Experience
- Cleanliness
- Comfort
- Modern equipment
Treatment Outcome
- Description of resolution
- Time to recovery
- Follow-up experience
Suggested Questions for Testimonial Collection
- What brought you to our urgent care center?
- How would you describe your experience with our medical staff?
- What impressed you most about your visit?
- How did our care compare to your expectations?
- Would you recommend us to others, and why?
Formatting Guidelines
Length Requirements
- Short version: 2-3 sentences (50-75 words)
- Standard version: 4-6 sentences (100-150 words)
- Extended version: 8-10 sentences (200-250 words)
Key Elements to Include
- Specific details about service received
- Personal touch points
- Authentic emotional response
- Concrete examples of excellent care
Legal Considerations
- Include patient consent form
- Verify HIPAA compliance
- Document permission for usage
- Maintain patient privacy standards