1. Introduction
1.1 Purpose and Scope
This manual provides comprehensive guidance for all staff members working in pediatric practice settings.
1.2 Core Values
- Patient-centered care
- Safety first
- Professional excellence
- Compassionate service
2. Clinical Protocols
2.1 Patient Intake
- Vital signs measurement protocols
- Growth chart documentation
- Vaccination status verification
- Medical history collection
2.2 Infection Control
- Hand hygiene protocols
- PPE requirements
- Isolation procedures
- Sterilization guidelines
3. Administrative Procedures
3.1 Appointment Scheduling
- Well-visit scheduling guidelines
- Sick visit protocols
- Emergency accommodation
- No-show policies
3.2 Insurance Verification
- Pre-visit verification process
- Coverage confirmation steps
- Prior authorization procedures
4. Emergency Protocols
4.1 Medical Emergencies
- Code response procedures
- Emergency equipment locations
- Staff roles and responsibilities
- Emergency contact numbers
5. Communication Guidelines
5.1 Parent Communication
- After-hours protocols
- Test result notification
- Appointment reminders
- Portal communication
6. Documentation Requirements
6.1 Medical Records
- EMR documentation standards
- Required forms and signatures
- Chart completion timeframes
7. Quality Assurance
7.1 Performance Metrics
- Patient satisfaction surveys
- Wait time monitoring
- Clinical outcomes tracking
8. Safety Protocols
8.1 Workplace Safety
- Incident reporting
- OSHA compliance
- Safety equipment maintenance
9. Training Requirements
9.1 Continuing Education
- Required certifications
- Annual training schedule
- Competency assessments