Physical Therapy Patient Flow Protocol

1. Patient Check-In

• Verify patient arrival 10-15 minutes before appointment
• Confirm insurance and payment information
• Update patient demographics if needed
• Collect copayment
• Have patient complete/update necessary forms:
  • Pain assessment
  • Progress updates
  • Medical history changes

2. Initial Assessment Area

• Guide patient to designated assessment area
• Vital signs measurement
• Brief symptom review
• Ensure proper attire for therapy

3. Treatment Area Flow

Main Treatment Floor

• Maximum 2-3 patients per therapist
• 45-60 minute treatment windows
• Clear progression through stations:
  1. Warm-up (10 mins)
  2. Manual therapy (15-20 mins)
  3. Exercise therapy (20-25 mins)
  4. Modalities (10-15 mins)

Equipment Utilization

• Pre-set equipment for scheduled treatments
• Clean/sanitize between patients
• Maintain 6-foot spacing between stations

4. Documentation & Transition

• Real-time documentation during treatment
• Schedule follow-up appointment
• Provide home exercise program updates
• Process charges within 24 hours

5. Quality Metrics

• Patient wait time < 10 minutes
• Treatment start time within 5 minutes of appointment
• Documentation completion same day
• Patient satisfaction surveys monthly

6. Safety Protocols

• Regular equipment safety checks
• Clear pathways maintained
• Emergency procedures posted
• PPE readily available

7. Special Considerations

• Accommodation for mobility-challenged patients
• Interpreter services when needed
• Clear communication channels between staff
• Backup plans for equipment maintenance