1. Purpose and Scope
This quality assurance (QA) plan establishes standards and procedures for maintaining excellence in physical therapy service delivery and patient care.
2. Quality Metrics and Standards
2.1 Clinical Documentation
- Initial evaluation completion within 24 hours
- Daily treatment notes completed same-day
- Progress notes every 10th visit or 30 days
- Discharge summaries within 48 hours
2.2 Patient Outcomes
- Functional outcome measures (FOM) tracking
- Pain scale documentation
- Range of motion measurements
- Strength assessment records
3. Staff Requirements
3.1 Credentials and Licensing
- Current state licensure verification
- Continuing education documentation
- Specialty certifications tracking
3.2 Performance Review
- Quarterly peer reviews
- Annual competency assessments
- Patient satisfaction surveys
4. Safety and Compliance
4.1 Facility Standards
- Equipment maintenance logs
- Cleaning protocols
- Emergency procedures
- Infection control measures
4.2 Documentation Compliance
- Medicare documentation requirements
- Insurance authorization tracking
- HIPAA compliance measures
5. Quality Review Process
5.1 Regular Audits
- Monthly chart reviews
- Quarterly billing audits
- Annual comprehensive review
5.2 Improvement Actions
- Corrective action plans
- Staff training programs
- Policy updates
6. Performance Indicators
6.1 Clinical Metrics
- Treatment success rates
- Patient retention
- Cancellation rates
- No-show percentages
6.2 Administrative Metrics
- Documentation compliance rates
- Authorization approval rates
- Claims denial rates
7. Implementation and Review
7.1 Plan Review
- Annual plan evaluation
- Quarterly progress assessments
- Monthly staff meetings
7.2 Updates and Revisions
- Policy amendment procedures
- Staff feedback integration
- Best practice updates