Physical Therapy Practice Staff Training Manual

Section 1: Practice Overview

1.1 Mission and Values

• Practice mission statement
• Core values and principles
• Quality of care standards

1.2 Organizational Structure

• Reporting hierarchy
• Department roles
• Staff responsibilities

Section 2: Clinical Operations

2.1 Patient Care Protocols

• Initial evaluation procedures
• Treatment documentation requirements
• Progress note standards
• Discharge planning

2.2 Documentation Standards

• EMR usage guidelines
• SOAP note format
• Medicare documentation requirements
• Treatment time tracking

Section 3: Safety and Compliance

3.1 Infection Control

• Hand hygiene protocols
• Equipment sanitization
• Personal protective equipment (PPE)

3.2 Emergency Procedures

• Medical emergency response
• Fire safety protocols
• Incident reporting

Section 4: Administrative Procedures

4.1 Scheduling

• Appointment scheduling protocols
• Cancellation policies
• Wait list management

4.2 Insurance and Billing

• Insurance verification
• Prior authorization procedures
• Copay collection
• Billing documentation requirements

Section 5: Quality Assurance

5.1 Performance Metrics

• Patient outcomes tracking
• Productivity standards
• Quality indicators

5.2 Continuing Education

• Required certifications
• Professional development
• Skills assessment protocols

Section 6: Equipment and Supplies

6.1 Equipment Management

• Inventory procedures
• Maintenance schedules
• Calibration requirements

6.2 Supply Chain

• Ordering procedures
• Stock management
• Par levels

Section 7: HIPAA Compliance

7.1 Privacy Procedures

• PHI handling
• Security measures
• Breach protocols

Section 8: Employee Policies

8.1 HR Procedures

• Time and attendance
• PTO policies
• Performance reviews
• Dress code

Appendices

• Forms and templates
• Quick reference guides
• Emergency contacts
• Regulatory requirements