Speech Therapy Practice Quality Assurance Plan

1. Quality Management Structure

1.1 Leadership Responsibilities

• Appointment of Quality Assurance (QA) Coordinator
• Formation of QA Committee
• Regular review of quality metrics
• Resource allocation for quality initiatives

1.2 Staff Involvement

• Roles and responsibilities in QA process
• Participation in quality improvement meetings
• Continuous education requirements

2. Clinical Standards

2.1 Assessment Protocols

• Standardized evaluation procedures
• Evidence-based assessment tools
• Documentation requirements
• Timeframes for initial evaluations

2.2 Treatment Planning

• Goal-setting criteria
• Treatment plan review schedule
• Outcome measurement tools
• Progress documentation standards

3. Documentation Quality

3.1 Clinical Documentation

• SOAP note requirements
• Progress report standards
• Discharge summary protocols
• Electronic health record compliance

3.2 Administrative Documentation

• Referral processing
• Insurance authorization
• Scheduling protocols
• Billing accuracy standards

4. Patient Safety and Satisfaction

4.1 Safety Measures

• Infection control protocols
• Emergency procedures
• Equipment maintenance
• Environmental safety checks

4.2 Patient Experience

• Satisfaction surveys
• Complaint resolution process
• Access to services
• Communication protocols

5. Performance Monitoring

5.1 Clinical Metrics

• Treatment outcomes
• Discharge rates
• Patient progress measures
• Referral patterns

5.2 Operational Metrics

• Cancellation rates
• Wait times
• Documentation compliance
• Revenue cycle metrics

6. Quality Improvement Process

6.1 Data Collection and Analysis

• Audit procedures
• Performance review schedule
• Benchmark comparisons
• Trending analysis

6.2 Action Planning

• Improvement initiative development
• Implementation strategies
• Progress monitoring
• Effectiveness evaluation

7. Compliance and Risk Management

7.1 Regulatory Compliance

• HIPAA requirements
• State licensure standards
• Medicare/Medicaid regulations
• Professional association guidelines

7.2 Risk Assessment

• Annual risk evaluations
• Mitigation strategies
• Incident reporting
• Policy review schedule